SALARY: $76,515 pa
Duties and responsibilities:
Main duties and Responsibilities
| Application support for AuthorITe Credo software: ● Provide technical support and troubleshooting for clients using AuthorITe Credo software ensuring the software meets client needs and regulatory standards. |
| Conduct weekly DE-AITE kanban meetings: ● Coordinate with the development team and other internal stakeholders to ensure that tasks are completed within agreed timeframes and that issues are resolved efficiently. |
| ● Writing specifications for software improvements and documenting any changes made for an easier future tracking and troubleshooting if any issues. ● Collaborate with development teams to ensure improvements are implemented effectively. |
| Troubleshoot, debug and test reported AuthorITe related problems/issues using JIRA: ● Manage and track software issues within JIRA, ensuring prompt identification and resolution of technical problems. ● Conduct thorough testing to verify that fixes are successful and ensure no new issues arise during software updates. |
| AuthorITe Credo software demonstration for prospect clients and training for existing clients: ● Conduct tailored product demonstrations to showcase the full capabilities of AuthorITe Credo software, addressing the unique needs of prospective clients. ● Keep clients informed about new features, updates, and industry-specific regulatory changes relevant to SDS authoring every Sprint cycle. |
| (M)SDS authoring for prospect clients: ● Assist prospective clients with the creation of compliant Material Safety Data Sheets (MSDS) or Safety Data Sheets (SDS) using AuthorITe Credo. |
| Assist with AuthorITe Credo software related issues and enquiries from clients or from Helpdesk ● AuthorITe Credo software-related queries may be received via email or through our CRM, Bitrix. Promptly addressing these inquiries ensures a swift resolution. |
| Update and maintain Galleria special parsing databases: ● Regularly update and ensure the integrity of Galleria special parsing databases, ensuring data accuracy and compliance with regulatory standards. ● Monitor and resolve issues within the databases to support efficient document generation and seamless software operation. |
Qualifications required
● Bachelor’s degree in Information Technology, Computer Science, or Information Systems
● Professional certification in business analysis (e.g., from International Institute of Business Analysis such as ECBA or CBAP
● Familiarity with testing and SDLC (Software Development Life Cycle)
● Proven experience in requirements gathering, documentation, and stakeholder management
● Practical experience working in Agile environments using tools like Jira or Confluence
● Exposure to real systems, data, or business processes
● Experience managing testing processes (UAT/QA, test case creation, bug tracking)
Skill experience required
● Requirements gathering & analysis
● SQL & data analysis
● API & system integration knowledge
● System analysis & solution design
● UAT/QA management & test case creation
● Agile/Scrum experience
● Stakeholder communication & management
● Technical documentation (user stories, specs)
● Jira & Confluence proficiency
● Problem-solving & troubleshooting
